Enhancing Your Experience with ABLE 2 CARE Australia
Updated: Sep 17
Our Commitment to Quality Support Services
Together with the team at ABLE 2 CARE Australia, we've recently reviewed our support services. While our core values remain steadfast, we are now articulating them with greater clarity. This post shares our refined approach, focusing on what truly matters: your experience. We emphasize the quality of a participant’s experience while in our care, rather than merely focusing on business analytics or securing numbers.
We have had many opportunities to meet wonderful individuals in the NDIS community. We hope to connect and help many more who are in need of genuine support. At Able 2 Care Australia, we are a self-supported and niche community. We place a significant emphasis on the heart-to-heart moments of everyday care, rather than trying to fit participants into a box or following the system's expectations without their input.
Understanding Your Needs
We avoid unrealistic expectations that overlook participants' self-respect and well-being. Instead of fostering a sense of failure regarding one's goals, we celebrate the special moments in life and recognize the small efforts. Our real-life experience includes helping people living with anxiety, depression, ADHD, autism, PTSD, Down syndrome, and many others from diverse backgrounds.
To us at Able 2 Care Australia, services aren't about filling hours in a business. It’s about listening and understanding the individuals we serve in the community. Many of the people we support fall through the cracks of the system. They often feel burdened, misunderstood, or pressured to achieve goals without the provider's understanding of their needs. Our approach aims to fill these gaps, offering a paced, understanding, trauma-aware, and people-centered service.
Communicating Your Needs
We take the time for participants to communicate their needs to us. Here are some key areas we focus on:
What is overloading and adding to their stress?
What works for them and makes them feel safe?
What do they want their supports to look like?
When you access our services, we involve you in creating a plan that outlines what you want from your support. Once completed, this plan is shared with you, any family nominees, and the people involved in your care. We understand what being a supportive service should be like.
Quality Support Workers
We take the quality of our support workers and the services they provide very seriously. We prioritize employing empathetic and compassionate individuals with previous experience, either professionally or personally, in caring for others. Our quality support workers are fully trained and compliant, ensuring they possess:
☑️ WWVPC/Bluecard
☑️ NDIS Worker Screening Checks
☑️ Police Checks
☑️ First Aid & CPR
☑️ Extra training and qualifications according to the participant's needs and diagnoses
☑️ NDIS Worker Modules
We write shift notes for every session, reflecting on the participant's strengths and progress. We also note what might help improve our supportive services in the future. We evolve with the participant's journey.
Individualized Goals
Each person has different goals they want to achieve, and we provide an integrative approach to those goals. For instance, if someone’s goal is to maintain a healthy lifestyle, shifts may include:
Visiting locally grown produce stores
Growing a garden that supports healthy eating
Preparing meals together
Going for walks on the beach
Creating habits that foster independence
Joining a club for healthy social interactions with others who share similar interests
Encouraging participants to choose compassionate, non-judgmental people who welcome them into a group
Mentoring them through stressful situations that cause anxiety and supporting them to feel safe again
It could also be simply providing a grounded service—being a patient and genuinely caring presence. This ensures that participants feel content with the service they receive while navigating through life.
Conclusion
We would love to connect with you. At ABLE 2 CARE Australia, your experience is our priority. We are committed to providing compassionate support that enhances your quality of life. If you're looking for a service that truly understands your needs, we are here for you.
For more information about our services, please visit our website.
Comments